I wanted to let you know how impressed I was with your service and support recently in relation to my television reception at home.
Not only were you on time, you explained the problem in simple terms and offered a solution on the spot.
As a Business Coach, I see a lot of businesses and many struggles to attain even basic levels of service. Your willingness to ‘go the extra mile’ is much appreciated and speaks well of your care for your customers. Even when your initial visit did not totally resolve the situation, you followed up, returned and solved the problem. I can now watch Top Gear uninterrupted – thank you!!
Thanks again for your service Phil. It’s nice to find a tradesperson who actually delivers on what they promise.