FAULT LOG:

Fault Reported:  29th December 2023

The POINT ARKWRIGHT TRANSMITTER is currently experiencing intermittent no signal on all Commercial channels (5, 6 & 8) and SBS. (It wouldn’t be summer on the Sunshine Coast without some type of dropout from the Point Arkwright Transmitter)

There also seems to be an intermittent loss of signal on SBS affecting the Maroochydore and surrounding areas receiving their service from the DULONG TRANSMITTER.

Should you be experiencing signal interruptions,  we recommend that you DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Resolved:  3rd January 2024

Fault Reported:  21st September 2023

The POINT ARKWRIGHT TRANSMITTER is currently experiencing no signal on all Commercial channels (5, 6 & 8) and SBS. 

Fault Reported:  31st August 2023

The DULONG TRANSMITTER is currently experiencing no signal on both the ABC & SBS broadcast channels. 

Fault Reported: 15th Feb 2023

The POINT ARKWRIGHT TRANSMITTER is currently experiencing intermittent break up. 

Fault Reported:  5th July 2023

The POINT ARKWRIGHT TRANSMITTER is currently experiencing dropout on all channels. This seems to be intermittent but affecting ALL channels simultaneously.

Fault Reported:  3rd Feb 2023

Transmissions from the POINT ARKWRIGHT TRANSMITTER are currently experiencing intermittent drop out. 

Fault Reported:  1st Feb 2023 (resolved)

Transmissions from the POINT ARKWRIGHT TRANSMITTER are currently offline. 

Should you be experiencing no signal, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Fault Reported:  3rd January 2023

Transmissions from the DULONG TRANSMITTER for CH5’s (Ten) & CH6’s (Seven) are currently offline.

Transmissions from the POINT ARKWRIGHT & PEREGIAN TRANSMITTERS for CH8’s (Nine) & Ch7’s (Local Seven) are currently offline.

Transmissions from the BALD KNOB TRANSMITTER for CH8’s (Local Nine) & Ch7’s (Local Seven) are currently offline. This is also affecting Black Mountain and Tewantin.

Resolved:  All Channels have now been restored. If you have retuned while the services were out, a retune of the TV should restore the services for you.

Fault Reported:  30th December 2022

While not directly related to any FTA transmission sites on the coast we are aware that there are Telstra outages on their fibre network that affects the Peregian Springs area. If you are a Telstra Velocity customer for your Free-To-Air Television service we recommend that you DO NOT RETUNE YOUR TV. 

Telstra is recommending you retune however if you retune your TV while Telstra Velocity is offline you will lose all your services. Your reception should be restored when the problem is resolved at Telstra. If you have any concerns or questions regarding the restoration of services please contact your service provider for further information.

Fault Reported:  29th November 2022

Transmission interruptions for Channel Seven from the POINT ARKWRIGHT transmitter. We have had several reports from customers who have been experiencing break up and signal drop out on the Channel 6’s. We believe this intermittent break up is a result of the heat. Should you be experiencing signal interruptions, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception normalises from the transmitter your TV channels will come back online.

Fault Reported:  11th Oct 2022

Transmission interruptions for Channel Ten from the PEREGIAN transmitter. We have had several reports from customers in the area who have lost service of all the Channel 5’s. Should you be experiencing signal interruptions, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Fault Reported:  19th Sept 2022

Transmissions from the POINT ARKWRIGHT transmitter for the commercial channels of Ten, Seven & Nine are currently off line. ABC & SBS appear to be working fine. Should you be experiencing signal interruptions, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Fault Reported:  3rd June 2022

Over the past few days we have received reports that the transmissions from the DULONG TRANSMITTER (Nambour) have been intermittent, especially on Ch’s 6 & 5 and mainly in the afternoons. Should you be experiencing signal interruptions, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Fault Reported:  7th March 2022

Transmissions from the POINT ARKWRIGHT TRANSMITTER are currently experiencing interruptions resulting in signal drop out and pixelation. This is potentially an atmospheric issue and should rectify itself in time. Should you be experiencing no signal, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Fault Reported:  25th Feb 2022

Transmissions from the BALD KNOB TRANSMITTER for ABC & SBS are currently offline.  There are some other issues affecting WIN 9 as well. This will also affect the transmissions from POINT ARKWRIGHT. Should you be experiencing no signal, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Fault Reported:  21st Feb 2022

Transmissions from the POINT ARKWRIGHT TRANSMITTER for Channel 7 are currently breaking up and dropping out. NO other channels seem to be affected at this stage.  Should you be experiencing no signal, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Resolved:  22nd Feb 2022

Fault Reported:  15th – 16th December 2021

Transmissions from the POINT ARKWRIGHT TRANSMITTER are currently off line. We suspect this will be atmospheric interference related to the current weather conditions. Should you be experiencing no signal, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Resolved:  The above issues have resolved

Fault Reported:  9th December 2021

Transmissions from the POINT ARKWRIGHT TRANSMITTER are experiencing intermittent break up on most channels. This will be atmospheric interference related to the current weather conditions.

Resolved:  The above issues have resolved

Fault Reported:  30th November 2021

Transmissions from the POINT ARKWRIGHT TRANSMITTER are experiencing intermittent break up. This will be atmospheric interference related to the current weather conditions.

Resolved:  Reception issues have stabilised

Fault Reported:  16th November 2021

Transmissions from the POINT ARKWRIGHT TRANSMITTER are experiencing dropout issues, especially on ABC & SBS. Should you be experiencing no signal, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Resolved:  20th November 2021

Fault Reported:  1st November 2021

Transmissions from the POINT ARKWRIGHT TRANSMITTER are offline. Should you be experiencing no signal, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Resolved:  1st November 2021 

Fault Reported:  29th October 2021

Transmissions from the NOOSA/TEWANTIN TRANSMITTER are offline.

Transmissions from the POINT ARKWRIGHT TRANSMITTER are offline.

Should you be experiencing no signal, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Resolved:  29th October – Both Transmitters are back online

Fault Reported:  28th October 2021

Transmissions from the POINT ARKWRIGHT TRANSMITTER are offline. Should you be experiencing no signal, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Resolved: 28th October 2021

Fault Reported:  25th October 2021

Transmissions from the POINT ARKWRIGHT TRANSMITTER are off line. Should you be experiencing no signal, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Resolved: 25th October 2021

Fault Reported:  5th October 2021

Transmissions from the POINT ARKWRIGHT for ABC and SBS are off line. Should you be experiencing no signal on these channels, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Resolved: 5th October 2021

Fault Reported:  5th October 2021

Transmissions from the POINT ARKWRIGHT are off line. Should you be experiencing no signal, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Resolved: 5th October 2021 – for Commercial Channels only

Fault Reported:  15th -24th Sept 2021

Transmissions from the POINT ARKWRIGHT transmitter are experiencing intermittent glitching and drop out. Should you be experiencing these symptoms, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Resolved:  24th Sept 2021

Fault Reported:  14th Sept 2021

Transmissions from the PEREGIAN transmitter are currently offline. Should you be experiencing these symptoms, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Resolved:  14th September 2021

Fault Reported:  13th Sept 2021

Transmissions from the POINT ARKWRIGHT transmitter are currently offline. Should you be experiencing these symptoms, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Resolved: 14th September 2021 – intermittent drop out is still occurring occasionally 

Fault Reported: 20 April 2021

Transmissions from the DULONG TOWER are experiencing intermittent glitching and drop out on channels, especially Channel 9 & 7 suites. Should you be experiencing these symptoms, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back online.

Resolved: This problem has now been resolved

Fault Reported: 05 March 2021

Transmissions from the BLACK MOUNTAIN TOWER are experiencing intermittent glitching and drop out on channels, especially WIN/Channel 10. Should you be experiencing these symptoms, DO NOT RETUNE YOUR TV – Your reception will be restored when the problem is resolved at the Transmitter site.  If you have tried to retune your TV we suggest you reset your tuning by following our instructions on our page what-can-cause-pictures-to-breakup-manual-tuning. When the reception is restored your TV channels will come back on line.

Resolved: This problem has now been resolved

Fault Reported:  7th Dec 2020

Transmissions from the Point Arkwright and Peregian Beach are experiencing intermittent glitching and drop out on ABC & SBS particularly. Should you be experiencing these symptoms, DO NOT RETUNE YOUR TV – The reception will be restored when the problem is resolved. 

Resolved: This problem has now been resolved

Fault Reported:  30th October 2020

Transmissions from the Point Arkwright and Peregian Beach are experiencing intermittent glitching and drop out on all commercial channels. Should you be experiencing these symptoms, DO NOT RETUNE YOUR TV – The reception will be restored when the problem is resolved. 

Resolved: This issue has now been resolved

Fault Reported:  1st June 2020

We have had calls regarding WIN  TV reception showing intermittent no signal or picture breakup since Thursday, for ones receiving from the Dulong, Black Mountain and Sunrise Rd repeater.  

Resolved: We have been advised that the fault has been fixed at approx. 10:30 AM this morning

Fault Reported:  20th January 2020

Peregian TV Transmitter – The Peregian repeater has been off the air since the storm on Friday/Saturday. Techs are on-site presently. We will provide an update when we are notified

WIN TV  who is responsible for servicing this repeater has been advised.

Resolved: 12pm 20/1/2020 Signal has now been restored from Peregian repeater

  DO NOT RETUNE YOUR TV – If it is a reception issue it will be restored when the problem is resolved. 

Fault Reported:  17th November 2019

Peregian TV Transmitter – The Peregian repeater has been off the air since the storm on Sunday afternoon. The fault has been reported to WIN TV who is responsible for servicing these repeaters.  DO NOT RETUNE YOUR TV – The reception will be restored when the problem is resolved. 

UPDATE: 19th  November 2019. The Peregian repeater had come on last night for a few hours and then went off again.

The lastest, it appears the air conditioner that keeps the equipment cool in the transmitter has failed and so there will disruption with the reception for the rest of the week.   – Fixed

Fault Reported:  13th November 2019

Peregian TV Transmitter – We are receiving unconfirmed reports that the Peregian repeater has been off the air since 12 pm. The fault has been reported to WIN TV who is responsible for servicing these repeaters.  DO NOT RETUNE YOUR TV – The reception will be restored when the problem is resolved. 

Update – There is a power outage and Energex is presently working on it.

Resolved:  13th November 2019 6:45 pm -Signal was restored

Fault Reported:  23rd October 2019

Point Arkwright/ Peregian TV Transmitter – There is currently no signal or digital breakup on all channels. The fault has been reported to WIN TV who is responsible for servicing these repeaters.  DO NOT RETUNE YOUR TV – The reception will be restored when the problem is resolved. 

23rd October 2019, 2:45 PM Signal has  been restored 

Fault Reported:  11th September 2019

Point Arkwright/ Peregian TV Transmitter – There is currently no signal or digital breakup on all channels. The fault has been reported to WIN TV who is responsible for servicing these repeaters.  DO NOT RETUNE YOUR TV – The reception will be restored when the problem is resolved. 

Fault Reported: 1st August 2019

We have had unconfirmed reports that Black Mountain Transmitter may be down. This can affect Cooroy, Parts of Bli Bli, Pomona, Black Mountain and hinterland. DO NOT RETUNE YOUR TV – The problem will fix itself.

Resolution:  Fixed on the 1st of August 2019

Fault Reported: July 22nd, 2019

Point Arkwright/ Peregian TV Transmitter – Has had intermittent No Signal early mornings and short periods during the day. This is caused by the activity of atmospheric interference (Tropospheric Ducting). DO NOT RETUNE YOUR TV – This will be an ongoing problem due to co-channel interference from other areas. 

Fault Reported:  7th  April 2019  to 12th April 2019 – Point Arkwright / Peregian Transmitter is losing signal, affecting all channels due to a software glitch. We were advised it may be a few days until it is fixed.  DO NOT RETUNE YOUR TV – The problem will fix itself.

Resolution: 12 th April 2019 – We have been advised by WIN TV the problem has been fixed

Fault Reported:  13th March 2019 – Point Arkwright / Peregian Transmitter is losing signal, affecting all channels. DO NOT RETUNE YOUR TV – The problem is atmosphere interference. The problem will fix itself.

Resolution:  It seems that the signal has come good approx. 11 AM

Fault Reported:  12th March 2019 – Point Arkwright / Peregian Transmitter is losing signal, affecting all channels. DO NOT RETUNE YOUR TV – The problem is atmosphere interference. The problem will fix itself.

Resolution:  By 3 pm the reception has stabilised and pictures are back to normal. If you are still having problems give us call as there may be issues with your antenna system.

Fault Reported:  12th March 2019 – Bald Knob Transmitter – can affect all channels. Causing  breakup of the picture or giving no signal issues. This is the primary  repeater for all the other repeaters on the coast. So we can see a flow on effect which can cause problems anywhere on the coast. The problem is atmosphere interference and  will fix itself.     DO NOT RETUNE YOUR TV 

Resolution:  By 3pm the reception has stabilised and pictures are back to normal.

Fault Reported:  13th Feb 2019 – Point Arkwright Transmitter is losing signal, affecting all channels. DO NOT RETUNE YOUR TV – The problem is atmosphere interference. The problem will fix itself.

Fault Reported:  11th Feb 2019 – Dulong (Nambour) Transmitter – affecting all channels. Causing breakup of the picture or shows no signal, usually around 7:30 AM and can last up to about an hour or so.  We have received complaints from our customers that this is occurring at other times but we are waiting for confirmation if the problem is a transmission issue.

Fault Reported:  6th Feb 2019 – Dulong (Nambour) Transmitter – The local WIN 10 or 80’s channels are  breaking up or showing no signal

Resolution:  6th Feb 2019 Reception is normal at 5 pm